VV Luxury Hair
Inspired by Vanitty & Vanity
Last updated: 24 October 2026
1. Introduction
Welcome to VV Luxury Hair.
Your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, transparently and in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, purchase our products or contact our team.
2. Who We Are
Business Name: VV Luxury Hair
Location: Zoetermeer, The Netherlands
Website: www.vvluxuryhair.nl
Email: info@vvluxuryhair.nl
VV Luxury Hair is responsible for the processing of personal data described in this policy.
Our complete statutory business contact details will be added before the webshop begins accepting customer orders.
3. Personal Information We Collect
Depending on how you interact with our website, we may collect:
- First and last name
- Email address and telephone number
- Billing and shipping addresses
- Order details and purchase history
- Payment and transaction information
- Customer account information
- Messages submitted through contact and return request forms
- Hair preferences, requested specifications and appointment information
- Technical information, such as IP address, browser type and website usage data
We only collect personal information that is relevant to the services we provide.
4. How We Use Your Information
We process personal information to:
- Process and fulfil orders
- Arrange payments, shipping and deliveries
- Respond to enquiries and provide customer support
- Manage returns, refunds and complaints
- Prepare personalised hair extension and Bulk Hair quotations
- Arrange and manage installation appointments
- Maintain customer accounts
- Meet applicable legal and administrative obligations
- Maintain website security and prevent misuse
- Send marketing communications where permitted by law
5. Legal Bases for Processing
We process personal information only where a valid legal basis applies.
Depending on the circumstances, these bases may include:
Performance of a contract: Processing orders, deliveries, payments and agreed services.
Legal obligations: Maintaining records required by applicable tax, accounting and consumer laws.
Legitimate interests: Providing customer support, securing our website and managing our business, where these interests are not overridden by individual rights.
Consent: Processing information for activities that require consent, such as certain marketing communications or non-essential cookies.
Where consent is the legal basis, you may withdraw it at any time.
6. Orders & Payments
When you place an order, we process the information required to complete your purchase.
Payments may be handled by external payment service providers.
Payment providers process transaction information in accordance with their own privacy notices and applicable legal obligations.
VV Luxury Hair does not require customers to provide full payment card details directly through our contact forms.
7. Customer Accounts
Customers may be able to create an account on our website.
Account information may include contact details, addresses and order history.
Customers are responsible for keeping their login credentials confidential.
You may contact us to request information about your personal data or to exercise your applicable data protection rights.
8. Custom Orders & Bulk Hair
For personalised hair extensions and Bulk Hair enquiries, we may collect information about your requested hair type, colour, length, quantity and other relevant specifications.
We use this information to prepare quotations, discuss requirements and fulfil confirmed orders.
9. Installation Appointments
Where professional hair extension installation is available, we may process contact details, appointment preferences and information necessary to arrange the requested service.
Appointment availability is subject to confirmation.
We do not request unnecessary sensitive personal information.
10. Contact Forms & Return Requests
When you contact us through our website, we process the information you provide to respond to your enquiry.
For return requests, we may collect order details, contact information, reasons for the request and any supporting information you voluntarily submit.
This information is used to assess and handle the request.
11. Cookies & Website Technologies
Our website may use cookies and similar technologies for essential website functionality, shopping cart management, account sessions, security and permitted analytics or marketing purposes.
Where legally required, we request consent before placing non-essential cookies.
You can manage applicable cookie preferences through our website’s consent controls.
More detailed information about the cookies and services actually used will be provided through our cookie information or consent interface.
12. Sharing Personal Information
We may share relevant personal information with trusted service providers where necessary, including:
- Website hosting and technical service providers
- Payment processors
- Shipping and delivery partners
- Customer service and communication providers
- Accounting or administrative service providers
We share only the information necessary for the relevant purpose.
Service providers acting on our behalf must handle personal information in accordance with applicable data protection requirements.
We do not sell customers’ personal information.
13. International Data Transfers
Some service providers may process personal information outside the European Economic Area.
Where such transfers occur, we will use an applicable lawful transfer mechanism and appropriate safeguards as required by the GDPR.
14. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal obligations.
Relevant financial and administrative records are generally retained for the statutory Dutch retention period of seven years, where applicable.
Other information is retained according to its purpose and legal requirements.
15. Data Security
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.
However, no internet-based system can guarantee absolute security.
16. Your Privacy Rights
Under the GDPR, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of personal information
- Request restriction of processing
- Object to certain processing activities
- Request data portability where applicable
- Withdraw consent where processing is based on consent
To exercise your rights, contact info@vvluxuryhair.nl.
We will respond within the timeframe required by applicable law.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
17. Marketing Communications
We may send promotional emails or updates where we have a lawful basis to do so.
Where consent is required, we will request it before sending marketing communications.
You can unsubscribe from marketing emails at any time.
18. Children’s Privacy
Our website and products are not specifically directed at children.
We do not knowingly collect children’s personal information for marketing purposes without an appropriate legal basis.
19. Third-Party Websites
Our website may contain links to third-party websites.
VV Luxury Hair is not responsible for the privacy practices of independent third parties.
We recommend reviewing their privacy policies before providing personal information.
20. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations.
The most recent version will be available on our website.
21. Contact Us
For questions about this Privacy Policy or the processing of your personal information, please contact:
VV Luxury Hair
Zoetermeer, The Netherlands
Email: info@vvluxuryhair.nl
Website: www.vvluxuryhair.nl
Inspired by Vanitty & Vanity