VV Luxury Hair | Luxury Hair Extensions & Professional Haircare
At VV Luxury Hair, we are committed to delivering premium-quality hair extensions and haircare products. Every order is prepared with attention to quality, presentation and hygiene.
Please read our returns and refunds policy carefully before placing your order.
1. Your 14-Day Right of Withdrawal
For most online purchases, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing a reason.
To exercise this right, please notify VV Luxury Hair within 14 days of delivery. You may use our online Return Request Form or contact our customer service team with a clear statement of your decision.
After notifying us, you have a further 14 days to send the products back.
2. Hair Extensions & Hygiene Protection
Our hair extensions are premium hair products intended for personal use. To maintain our hygiene and quality standards, we ask customers to keep all protective packaging and hygiene seals intact when considering a return.
For a standard return, we request that:
- The hair extensions remain unused, unworn and uninstalled.
- The original hygiene seal remains intact.
- The original packaging and accompanying accessories are included.
- The hair has not been washed, coloured, cut, chemically treated or otherwise altered.
Important hygiene notice: Certain sealed products that are unsuitable for return for genuine health protection or hygiene reasons may be excluded from the statutory right of withdrawal once their hygiene seal has been broken.
This exclusion applies only where the product meets the requirements of applicable consumer law. Opening ordinary packaging does not automatically remove your statutory right of withdrawal.
Where the statutory right of withdrawal continues to apply, handling beyond what is necessary to establish the nature, characteristics and functioning of the product may result in a deduction for diminished value.
3. Haircare Products
Haircare products, including shampoos, conditioners, masks and treatments, may be returned within the statutory withdrawal period.
Where a product is genuinely unsuitable for return for health protection or hygiene reasons and has been supplied with a hygiene seal, the right of withdrawal may be excluded once that seal has been broken.
Any applicable hygiene exclusion will be clearly communicated before purchase.
4. How to Request a Return
To request a return:
- Complete the Return Request Form available on our website, or contact us directly.
- Include your full name, order number and the products you wish to return.
- Our customer service team will provide return instructions.
- Securely package the items and send them to the return address provided.
Using our return form is recommended but is not mandatory when exercising your statutory right of withdrawal.
Return Request Form: [Link to be added]
Customer service: [Email address to be added]
Return address: [Dutch return address to be added]
5. Return Shipping Costs
For returns under the statutory right of withdrawal, the customer is responsible for the direct cost of return shipping, unless otherwise required by law or agreed by VV Luxury Hair.
We recommend using a tracked and insured shipping service, particularly for valuable hair extensions.
For incorrect, defective or non-conforming products, return shipping will be handled in accordance with applicable consumer law.
6. Refunds
Once we receive your return, we will inspect the products and confirm receipt.
Where you validly exercise your statutory right of withdrawal, we will refund the amount due within 14 days of receiving your withdrawal notification.
We may withhold reimbursement until we have received the returned goods or you have provided evidence of having sent them back, whichever occurs first.
For a full-order withdrawal, the refund includes the original standard delivery costs. Additional charges for an upgraded delivery method are not refundable.
Refunds will be issued using the original payment method unless you expressly agree otherwise, without additional refund fees.
7. Damaged, Incorrect or Defective Products
We carefully inspect our products before dispatch. However, if your order arrives damaged, incorrect or defective, please contact us as soon as possible.
Include your order number, a description of the issue and, where possible, clear photographs.
Your statutory consumer rights remain fully applicable. Hygiene exclusions and standard return conditions do not remove your legal rights when goods are faulty or do not conform to the purchase agreement.
8. Custom-Made & Personalised Orders
Products made specifically to a customer’s individual specifications, or clearly personalised for that customer, may be excluded from the statutory right of withdrawal where the legal requirements for this exception are met.
This does not automatically apply to standard products merely because a customer selects an available length, colour or variation.
Any applicable exclusion will be communicated before the order is placed.
9. Exchanges
If you would like a different product, colour or length, please contact our customer service team.
Exchanges are subject to product availability and the applicable return conditions. Your statutory consumer rights remain unaffected.
10. Contact VV Luxury Hair
For questions about returns, refunds or your order, please contact us.
VV Luxury Hair
Inspired by Vanitty & Vanity
Website: www.vvluxuryhair.nl
Email: info@vvluxuryhair.nl
We are committed to providing attentive customer service and a premium shopping experience.